British Airways Headquarters

British Airways Plc. Waterside PO Box 365 Harmondsworth, UB7 0GB United Kingdom

customer.relations@ba.com

Monday to Sunday: 7:30 AM to 20:00 PM

+0344 493 0787

https://www.britishairways.com/

The British Airways corporate office is located at British Airways Plc. Waterside PO Box 365 Harmondsworth, UB7 0GB United Kingdom. The corporate office plays an important role in maintaining these standards, delivering customized solutions for business clients, and ensuring a seamless travel experience. This article offers an in-depth overview of the British Airways head office, including contact details, services offered, and essential information for all stakeholders. 

British Airways Head Office Contact Details

The British Airways corporate office at Waterside caters to the needs of corporate clients, travel agencies, and passengers with complex travel needs. Below is the detailed table outlining the essential contact information:

Office AddressBritish Airways Plc. Waterside PO Box 365 Harmondsworth, UB7 0GB United Kingdom
Main Office Phone+0344 493 0787
Customer Service Emailcustomer.relations@ba.com
Working HoursMonday to Sunday: 7:30 AM to 20:00 PM
Official Websitehttps://www.britishairways.com/

Services Offered at British Airways Corporate Office

The British Airways head office handles a range of travel and business-related services. From managing complex travel itineraries to corporate partnerships, the office ensures timely support to all stakeholders – passengers, travel agents, and corporates. Below is the overview of the essential travel services:

Tailored travel solutions for businessesDedicated corporate account managers
Customized booking for conferences and eventsSpecial group fares and flexible ticketing
Access to booking platformsArrangements for private charter flights
Flight deals for corporate events, sports teams, and VIP travelAir freight bookings
Claims and compensation for flight disruptionsLost, delayed, or damaged baggage
Refunds, cancellations, and itinerary changesRebooking support
Executive Club Loyalty benefits Smooth multi-airline travel assistance
Guidance on visa requirementsTravel support for passengers with disabilities
Unaccompanied minor handlingLive updates on delays and cancellations
Multilingual supportAssistance with delayed, lost, or damaged baggage

British Airways Headquarters Map

The British Airways Head Office, located at Waterside, is a known landmark near London Heathrow Airport. If you’re planning a visit or need to locate the facility, an interactive map is essential for smooth navigation. Using the digital map below allows visitors to explore nearby transport links and parking areas. 

British Airways Executive Customer Service Contacts

NAMEPOSITIONOFFICE ADDRESSCONTACT DETAILS
Calum Laming
(Primary Contact)
(Chief Customer Officer)British Airways Plc, Waterside, PO Box 365, Harmondsworth, UK UB7 0GBCalum.Laming@ba.com
Ian Blackman
(Secondary Contact)
VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, Waterside, PO Box 365, Harmondsworth, UK UB7 0GBIan.Blackman@ba.com
Rene de Groot(Chief Operating Officer)British Airways Plc, Waterside, PO Box 365, Harmondsworth, UK UB7 0GBRene.degroot@ba.com
Sean Doyle
(Chief Executive)
(Chief Executive Officer)British Airways Plc, Waterside, PO Box 365, Harmondsworth, UK UB7 0GBSeanl.Doyle@ba.com
(011 44 20 8738 5050)

The British Airways corporate office in Harmondsworth handles the airline’s global operations, thus delivering excellent support to corporate clients, travel agencies, and passengers with complex travel needs. The British Airways head office offers a reliable and high-quality service. 

FAQs

Where is the British Airways headquarters?

British Airways headquarters is located in British Airways Plc. Waterside PO Box 365 Harmondsworth, UB7 0GB United Kingdom.

How can I escalate a complaint to the British Airways corporate office?

You need to submit a detailed description of the issue you’re facing during your travel or for your upcoming flight. Mention the booking reference and ticket number, and email your concern to customer.relations@ba.com for faster resolution. 

What are the operating hours of the British Airways corporate office?

The office is open Monday to Sunday: 7:30 AM to 20:00 PM.

What services are offered at the head office?

The British Airways head office provides a range of services, including booking and ticketing assistance, corporate travel management, cargo service, charter flight booking, and more.

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