Virgin Australia Headquarters

275 Grey Street, South Brisbane, QLD 4101, Australia

reservations@virginaustralia.com

Monday to Sunday: 5:00 am – 11:00 pm

+61 7 3295 3000

https://www.virginaustralia.com/

Virgin Australia’s headquarters is based in Brisbane, Queensland, which handles the airline’s operations to the Asia-Pacific and other key international destinations. The airline’s head office serves as a central hub for operations, customer relations, and corporate partnerships. This detailed guide offers essential information on Virgin Australia headquarters location, services offered, and key contact details for passengers, business partners, and travel agencies.

Virgin Australia Head Office Contact Information

Below is a detailed overview of the Virgin Australia head office contact details:

Address275 Grey Street, South Brisbane, QLD 4101, Australia
Phone Number+61 7 3295 3000
Working HoursMonday to Sunday: 5:00 am – 11:00 pm
Email Addressreservations@virginaustralia.com
Official Websitehttps://www.virginaustralia.com/

Services Offered by the Virgin Australia Corporate Office

The Virgin Australia corporate office in Brisbane plays an important role in assisting passengers and business partners. As the essential operational hub, it offers a wide range of travel services catering to passengers, travel agencies, and corporate partners.

Below is a table outlining the major service and support functions offered at the Virgin Australia corporate office:

Assistance with last-minute reservationsHelp passengers with flight changes and cancellations
Last-minute upgrade to Business/First classPet travel assistance
Dedicated support to unaccompanied minors Tailored travel packages and negotiated fares for corporates
Dedicated booking support for business travelersCharter flight service for corporations and business delegations
Support for passengers with disabilities and those with medical needsHelp with Velocity Frequent Flyer membership issues
Assist commercial partners with cargo servicesManage commissions and promotional campaigns for travel agencies and tour operators
Assist with anime correction and legal name change on the flight ticketResolve disputes related to cancellation and refunds for delayed or cancelled flights
Offer compensation and reimbursements for delayed or damaged baggageResolve fraud transactions, chargeback disputes, and duplicate reservations 

Virgin Australia Headquarters Map

The headquarters is located in Brisbane. Use the interactive map below to navigate the Virgin Australia office.

Virgin Australia Executive Customer Service Contacts

NAMEPOSITIONCONTACT DETAILS
Paul Scurrah(Chief Executive)paul.scurrah@virginaustralia.com
Rob Sharp(Group Executive) Virgin Australia Airlinesrob.sharp@virginaustralia.com
Stuart Aggs(Chief Operations Officer)stuart.aggs@virginaustralia.com
Danielle Keighery(Chief Experience Officer)danielle.keighery@virginaustralia.com

The Virgin Australia headquarters in Brisbane serves as an important center for the airline’s operations, customer support, and business relations. Whether you’re a passenger who wants to claim a refund for the cancelled flight, or a corporate client who wants to secure the best deal for charter service, the Brisbane head office ensures professional support at every step of your travel.

FAQs

Where is Virgin Australia’s headquarters located?

Virgin Australia’s headquarters is located at 275 Grey Street, South Brisbane, QLD 4101, Australia.

How can I contact Virgin Australia’s head office?

You can contact the head office by phone at +61 7 3295 3000.

Does Virgin Australia handle baggage claims at its headquarters?

Yes. Passengers can contact the headquarters for assistance with lost or damaged baggage as well as for reimbursement and compensation claims.

Does Virgin Australia offer corporate and group travel packages?

Yes. Virgin Australia offers personal travel solutions, including group booking deals, discounted and negotiated fares exclusively reserved for corporate live-inventory access for travel agencies, and other dedicated support to the business partners.

Virgin Australia Nearby Offices