Batik Air Pontianak Office in Indonesia

Jl. Arteri Supadio No.Km.17, Limbung, Kec. Sungai Raya, Kabupaten Kubu Raya, Kalimantan Barat 78381, Indonesia

Monday to Sunday: 9:00 am – 6:00 pm

62 811 1938 0888

Batik Air (ID) Office is located in Pontianak, Indonesia. The office serves as the airline’s customer service and sales centre, offering comprehensive support to passengers on both domestic and international routes. It includes contact details and essential services provided for a comfortable travel experience.

Batik Air Pontianak Office Contact Details

The office provides easy access to local and international travelers seeking assistance with ticketing, adding baggage to their travel, flight changes, and other travel needs.

Below is a table outlining the essential information about the Batik Air office in Pontianak:

Address	Jl. Arteri Supadio No.Km.17, Limbung, Kec. Sungai Raya, Kabupaten Kubu Raya, Kalimantan Barat 78381, Indonesia
Phone Number	62 811 1938 0888
Email Address	customercare@batikair.com
Working Hours	Monday to Sunday: 9:00 am – 6:00 pm
Official Website	https://www.batikair.com.my/

Pontianak Airport Details

Find out the Pontianak office details for Batik Air:

Airport Name	Supadio International Airport
Airport Code	PNK
Address	Jl. Arteri Supadio No.Km.17, Limbung, Kec. Sungai Raya, Kabupaten Kubu Raya, Kalimantan Barat 78381, Indonesia
Contact Number	N/A

Services Offered at the Batik Air Pontianak Office

The office offers a wide range of travel services designed to make your travel experience smoother and more convenient for every passenger.

Below is a table outlining the major travel services available at the Batik Air Pontianak office:

New reservations	Rebooking	Flight cancellation	Assistance with check-in
Seat selection	Business Class upgrade	Dedicated visa assistance	Batik Air Guest Inquiries
Extra legroom seating	Baggage Add–on	Special or Sports baggage handling	Services for seniors
Unaccompanied minor travel	Medical needs	Lost & found	Lounge access
Meet-and-greet	Valet services	Rebooking assistance due to Delays and weather disruptions	Group booking
Missing baggage	In-flight entertainment	Special meal request	Assistance during delayed flights
Pet travel assistance	Flight status update	Mobility support

Batik Air Pontianak Office Map

You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.

Batik Air Headquarters

Below are the contact details for Batik Air Headquarters:

Address:	B2-1-01 Jalan PJU 1A/2, Ara Damansara 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia
Contact Number:	+603 78415 388
Email:	od_customercare@batikair.com.my

List of all Batik Air Offices.

The office is an important point of contact for domestic and international passengers traveling with the airline. From managing the airline’s reservations to processing refunds for flight delays and disruptions, the office ensures professional, passenger-friendly service.

FAQs

What is the Pontianak office address?

Batik Air is located on the Jl. Arteri Supadio No.Km.17, Limbung, Kec. Sungai Raya, Kabupaten Kubu Raya, Kalimantan Barat 78381, Indonesia.

Can I book Batik Air flights at the Pontianak office?

Yes. You can book both domestic and international Batik Air flights directly at the Pontianak office during business hours. If you’re booking last-minute travel, make sure the fares are dynamic, generally on the higher side.

Does the Pontianak office handle lost baggage?

Yes. The office assists passengers in reporting lost, delayed, or damaged baggage. The airline also helps passengers report baggage issues and resolve disputes related to misplaced baggage compensation.

Can I request an upgrade at the Pontianak office?

Yes. Passengers can request upgrades to Business Class at the Pontianak office, subject to seat availability and applicable fare differences. Please note that the Batik Air change fee may apply.