Garuda Indonesia Surabaya Office in Indonesia
Jl. Ir. Haji Juanda, Sedati, Sidoarjo Regency, East Java 61253, Indonesia
Monday to Friday 9:00 am to 6:00 pm
62312986200
https://www.garuda-indonesia.com/
Garuda Indonesia (GA) Office is located in Surabaya, Indonesia. The office serves as the primary point of contact where passengers can receive direct assistance from the airline’s staff. The office is located in the downtown area. It is ideal for in-person assistance if you need to book a flight, change your flight, add family members to your travel, or resolve any other travel-related issues.
Garuda Indonesia Surabaya Office Contact Details
Refer to the table below to access the airline’s contact information for its Surabaya office:
| Address | Jl. Ir. Haji Juanda, Sedati, Sidoarjo Regency, East Java 61253, Indonesia |
| Phone Number | 62312986200 |
| Email Address | customer@garuda-indonesia.com |
| Office Hours | Monday to Friday 9:00 am to 6:00 pm |
| Website | https://www.garuda-indonesia.com/ |
Surabaya Airport Details
Find out the Surabaya office details for Garuda Indonesia:
| Airport Name | Juanda International Airport |
| Airport Code | SUB |
| Address | Sedati, Kec. Turi, Kabupaten Sidoarjo, Jawa Timur 61253, Indonesia |
| Contact Number | 62319586666 |
Services Offered at the Garuda Indonesia Surabaya Office
The office offers a range of solutions to cater to the diverse needs of passengers. From booking a last-minute flight to assisting passengers with minor name corrections on their tickets, the office caters to both departing and arriving passengers.
Here’s an in-depth look at the services offered by this office:
| New reservations | Rebooking | Flight cancellation | Assistance with check-in |
| Seat selection | Business Class upgrade | Dedicated visa assistance | Garuda Indonesia Guest Inquiries |
| Extra legroom seating | Baggage Add–on | Special or Sports baggage handling | Services for seniors |
| Unaccompanied minor travel | Medical needs | Lost & found | Lounge access |
| Meet-and-greet | Valet services | Rebooking assistance due to Delays and weather disruptions | Group booking |
| Missing baggage | In-flight entertainment | Special meal request | Assistance during delayed flights |
| Pet travel assistance | Flight status update | Mobility support |
Garuda Indonesia Surabaya Office Map
You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.
Garuda Indonesia Headquarters
Below are the contact details for the Garuda Indonesia Headquarters:
| Address: | Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia |
| Contact Number: | +62-21-2351 9999 |
| Email: | customer@garuda-indonesia.com |
List of all Garuda Indonesia Offices.
If you are traveling to and from Surabaya and would like to take advantage of in-person assistance, our staff is trained to offer multilingual support, making your travel stress-free. Whether you are a local or international visitor, the office is always ready to help you fly stress-free with Garuda Indonesia.
FAQs
Garuda Indonesia is located at Jl. Ir. Haji Juanda, Sedati, Sidoarjo Regency, East Java 61253, Indonesia.
Yes. Visitors at the office can access new flight bookings, adjust travel dates, request cancellation, and receive rebooking assistance due to flight delays.
Yes. The airline’s representatives at the Surabaya office assist with delayed baggage, damaged luggage, and compensation for lost baggage.
Yes. You can request services like wheelchairs, travel with mobility aid devices, travel arrangements for minors traveling alone, and priority boarding for elderly passengers.

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