All Nippon Airways (ANA) Head Office
Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan
Mon–Fri, 10:00 AM–12:00 PM, 1:00 PM–5:00 PM
+81-3-6704-5555
All Nippon Airways’ head office is located in Minato, Tokyo, Japan, and is a corporate hub that oversees ANA’s extensive domestic and international flight network, ensuring top-tier travel services for passengers, travel agencies, and corporates.
Whether you’re a traveler who is seeking assistance to add children to your booking or a travel agency looking for a customized travel solution, the ANA head office offers comprehensive support to meet your travel needs.
This article offers a detailed guide on the All Nippon Airways head office, including its location, contact information, services offered, and how different stakeholders can access the office for a seamless travel experience.
All Nippon Airways Head Office Contact Information
Located in the heart of Tokyo, the All Nippon Airways head office at Shiodome City Center serves as a central hub for the airline’s global operations. The ANA corporate office manages everything from flight scheduling to customer service and corporate partnerships.
Due to its commitment to excellence, the airline has a 5-star rating from Startrax for 12 consecutive years, reflecting the airline’s commitment to quality and optimal customer satisfaction.
Below are the essential contact details for the All Nippon Airways corporate office:
| Address: | Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan |
| Main Contact Email: | anag_infosec@ana.co.jp (general inquiries) |
| Customer Service Phone: | 81-3-6704-5555 (Japan) +1-800-235-9262 (U.S., Mon–Fri 5:30 AM–6:00 PM PT, Sat–Sun 5:30 AM–2:00 PM PT) |
| Toll-Free (India): | 1800-210-9274 (24/7 customer support) |
| Working Hours: | Mon–Fri, 10:00 AM–12:00 PM, 1:00 PM–5:00 PM |
| Website: | https://www.ana.co.jp/ |
| Facebook: | https://www.facebook.com/ana.japan |
| Twitter: | https://twitter.com/ANA_travel_info |
| Instagram: | https://www.instagram.com/ana.japan/ |
| YouTube: | https://www.youtube.com/user/ANAGlobalCH |
Services Offered at All Nippon Airways Head Office
The All Nippon Airways (ANA) head office is the central hub for passengers, corporate, and travel agency support, ensuring a seamless travel experience. Passengers can make bookings, make last-minute flight changes, or cancellations at its head office in Tokyo.
The ANA corporate office also assists passengers with baggage-related issues, including claims for lost, delayed luggage. For passengers with special needs, the airline offers dedicated services such as wheelchair service, priority boarding, and assistance for unaccompanied minors or elderly passengers.
ANA Mileage Club members will receive customized assistance to redeem or earn miles and access premium privileges like lounge entry and priority services.
Business clients are supported through tailored corporate travel solutions, group packages, and negotiated fares, while travel agencies can enjoy exclusive access to seat inventory and special fares.
Below is an overview of all essential services offered at the All Nippon Airways head office:
| Reservation of domestic and international flights | Flight modifications, cancellations, and rebooking due to delays |
| Last-minute booking support | Claims for lost, delayed, or damaged baggage |
| Wheelchair and mobility support | Priority boarding for passengers with disabilities |
| Escort services for unaccompanied minors. | Assistance for elderly travelers and those with medical needs |
| Support for frequent flyers under the ANA Mileage Club (AMC) | Negotiated fares and flexible pricing for corporate clients |
| Customized packages for frequent business travelers. | Dedicated account managers for corporates |
| Special bulk fares for group travel | Tailored itineraries for corporate events, conferences, and delegations |
| Priority services, lounge access, and fast-track immigration | Coordination for VIP and executive travelers |
| Special fare structures for agencies | Dedicated relationship managers for travel agencies |
Map of All Nippon Airways Head Office
The ANA head office is located at Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan. The airline’s head office is easily accessible from Central Tokyo.
Visitors can reach the office via public transport by taking the JR Yamanote Line or Tokyo Metro to Shimbashi Station, which is a walking distance from the Shiodome City Center.
For those driving, the office is approximately a 10-minute drive from Tokyo Station. You can park the vehicle at Shiodome City Center.
To get an understanding of precise directions or to find the nearest public transportation routes, you can refer to the ANA head office map below for easy access.
The All Nippon Airways head office in Minato, Tokyo, is the nerve center of the airline’s global operations, delivering exceptional support to passengers, businesses, and travel agencies. Whether you’re resolving a baggage issue, booking a group travel for your family or office, or seeking to explore the benefits under ]ANA Mileage Club program, the office provides comprehensive travel solutions, ensuring reliability, comfort, and convenience at every step.
For personalized assistance or corporate inquiries, you can contact the ANA head office directly or visit the official website.
Frequently Asked Questions (FAQs)
The ANA head office is at Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan.
Reach out via email at anag_infosec@ana.co.jp, call +81-3-6704-5555 (Japan) or +1-800-235-9262 (U.S.), or use the Customer Care form on www.ana.co.jp.
The office operates Monday to Friday, 10:00 AM–12:00 PM and 1:00 PM–5:00 PM (JST), excluding Japanese national holidays, Dec 29–Jan 3, and May 1.
At the ANA Head Office, you’ll find support for all your travel needs. Passengers can book or change flights, claim lost or delayed baggage, request special assistance, and get help with their ANA Mileage Club membership.

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