China Airlines Surabaya Office in Indonesia

Intiland Tower, Jl. Panglima Sudirman No.101-103 Lantai 2 No 9B, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur 60271, Indonesia

Monday to Friday: 8:00 am – 6:30 pm

62 31 5470898

China Airlines (CI) Office is located in Surabaya, Indonesia. The office assists passengers with all last-minute travel needs, particularly for traveling to and from Surabaya. Whether you’re a business traveler or you’re traveling for leisure, the Surabaya office ensures a stress-free travel experience.

China Airlines Surabaya Office Contact Details

The office serves as the main customer service hub and sales centre for local and international travelers. This made a hassle-free visit for those seeking in-person travel assistance.

Below is a table outlining the essential contact details for the China Airlines Surabaya office:

Address	Intiland Tower, Jl. Panglima Sudirman No.101-103 Lantai 2 No 9B, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur 60271, Indonesia
Phone Number	62 31 5470898
Email Address	customerservice@china-airlines.com
Working Hours	Monday to Friday: 8:00 am – 6:30 pm
Official Website	https://www.china-airlines.com/

Surabaya Airport Details

Find out the Surabaya office details for China Airlines:

Airport Name	Juanda International Airport
Airport Code	SUB
Address	Jl. Ir. Haji Juanda, Betro, Sedati, Sidoarjo Regency, East Java 61253, Indonesia
Contact Number

Services Offered at the China Airlines Surabaya Office

The office offers a range of travel services catering to both leisure and business travelers. Below are the travel services mentioned in the table that aim to offer timely and personalized assistance:

New reservations	Rebooking	Flight cancellation	Assistance with check-in
Seat selection	Business Class upgrade	Dedicated visa assistance	China Airlines Guest Inquiries
Extra legroom seating	Baggage Add–on	Special or Sports baggage handling	Services for seniors
Unaccompanied minor travel	Medical needs	Lost & found	Lounge access
Meet-and-greet	Valet services	Rebooking assistance due to Delays and weather disruptions	Group booking
Missing baggage	In-flight entertainment	Special meal request	Assistance during delayed flights
Pet travel assistance	Flight status update	Mobility support

China Airlines Surabaya Office Map

You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.

China Airlines Headquarters

Below are the contact details for China Airlines Headquarters:

Address:	No. 1, Hangzhan South Road, Dayuan District, Taoyuan City 33758, Taiwan
Contact Number:	+852-2868-2299
Email:	customerservice@china-airlines.com

List of all China Airlines Offices.

The office serves as a vital link between the airline and passengers who are traveling to and from Surabaya. From booking last-minute travel to adding extra baggage allowance and flight information, the office ensures that every traveler enjoys smooth and reliable support.

FAQs

What is the Surabaya office address?

China Airlines is located at Intiland Tower, Jl. Panglima Sudirman No.101-103 Lantai 2 No 9B, Embong Kaliasin, Kec. Genteng, Surabaya, Jawa Timur 60271, Indonesia.

Can I book China Airlines flights at the Surabaya office?

Yes. Passengers can book international flights and add an exciting connection in Surabaya via the China Airlines office during business hours.

Does the Surabaya office assist with baggage claims?

Yes. The office assists passengers with claims related to lost, delayed, or damaged baggage. For delayed baggage, the airline’s office also offers daily reimbursements.

Can I request a seat upgrade at the Surabaya office?

Yes. Passengers can request upgrades to Business or Premium Economy Class. For tier-status members, the upgrades are available for free, subject to availability. Non-members have to pay the airline’s penalty and the applicable fare difference.