Ethiopian Airlines Headquarters
Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia
Monday to Sunday: 24 Hours
+251 11 517 4422
The Ethiopian Airlines headquarters is located in Addis Ababa, Ethiopia, and serves as the airline’s central command hub, overseeing corporate partnerships, operations, and dedicated customer support for passengers. Ethiopian Airlines‘ head office, including its location, contact details, and services, helps partners and travelers connect easily with the airline’s main office.
Ethiopian Airlines Head Office Contact Details
Ethiopian Airlines’ head office in Addis Ababa. This proximity makes it very convenient for international travelers seeking in-person assistance for their upcoming departure.
Below is a detailed overview of the contact information of the Ethiopian Airlines headquarters:
| Address | Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia |
| Phone Number | +251 11 517 4422 |
| Email Address | info@ethiopianairlines.com |
| Working Hours | Monday to Sunday: 24 Hours |
| Official Website | https://www.ethiopianairlines.com/ |
Services Offered by Ethiopian Airlines Corporate Office
Ethiopian Airlines’ corporate office serves as an operational and administrative hub. It offers a host of travel services not only to travelers but also for corporate clients, travel agencies, and other stakeholders.
For corporates, they can explore the collaboration opportunities, while travel agencies can get dedicated support in securing the discounted corporate deals.
Here is a list of all essential travel services that are at the Ethiopian Airlines corporate office:
| Assists travelers with refunds and flight changes | Assist with last-minute flight booking |
| Handling queries related to the ShebaMiles loyalty program | Special fares and group travel deals for travel agencies |
| Real-time inventory access for tour operators and travel agencies | Commission support and customized travel solution for travel agencies |
| Support for lost, damaged, or delayed baggage | Offer compensation and rebooking support for delayed or cancelled flights |
| Wheelchair support and boarding assistance for disabled passengers | Priority boarding for unaccompanied minors and elderly passengers |
| Visa guidance for international passengers | Resolution for fraud transactions and duplicate reservations |
| Assist in adding new passengers to the existing itinerary | Handle last-minute flight upgrades and seat selection |
| Baggage and check-in support for the passengers |
Ethiopian Airlines Headquarters Map
The headquarters is located in Addis Ababa. You can use the interactive Ethiopian Airlines office map below for detailed navigation.
The Ethiopian Airlines headquarters in Addis Ababa not only manages the airline’s strategic and operational functions but also assures exceptional customer service for passengers. Whether you’re a traveler who wants to upgrade to business class, a corporate client wants to book a charter flight, or the headquarters offers quality services and assistance at every step.
FAQs
The head office is located at Bole International Airport, P.O. Box 1755, Addis Ababa, Ethiopia.
You can contact the head office by calling +251 116 656 666 or emailing info@ethiopianairlines.com
The Ethiopian Airlines Headquarters office operates 24 Hours a day.
Yes, the headquarters manages passengers’ complaints and disputes related to flight delay, lost baggage, and refunds through its customer service departments.

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