Garuda Indonesia Headquarters
Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia
Monday to Friday 9:00 am to 6:00 pm
+62-21-2351 9999
https://www.garuda-indonesia.com/
Garuda Indonesia’s headquarters is located in Tangerang, Banten, Indonesia, within the complex of Soekarno-Hatta International Airport. The headquarters is not just an administrative center; it’s the nerve center for operational excellence, customer service, and business collaboration. The Garuda Indonesia headquarters is particularly for those seeking an airline’s head office address and the services it offers to various stakeholders.
Garuda Indonesia Head Office Contact Information
The Garuda Indonesia head office serves as the first point of contact for passengers who have escalated their travel concerns, as well as for travel agencies and other business entities.
| Address | Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia |
| Phone Number | +62-21-2351 9999 |
| Email Address | customer@garuda-indonesia.com |
| Working Hours | Monday to Friday 9:00 am to 6:00 pm |
| Official Website | https://www.garuda-indonesia.com/ |
Services Offered by the Garuda Indonesia Corporate Office
There is a dedicated, trained staff at the Garuda Indonesia corporate office. That offers personalized travel support, tailored to departing and arriving passengers, as well as those seeking special assistance. Below is a list of a range of services that are available through the Garuda Indonesia corporate office:
| New flight bookings | Rebooking assistance due to schedule change |
| Upgrades to premium cabins | Emergency travel support |
| Ticket name changes | Compensation or refund for delayed or canceled flights |
| Resolution of duplication transactions | Add baggage or extra allowance in advance |
| Selection of seats | Managing bookings against GarudaMiles loyalty points |
| Claims for misplaced, delayed, or damaged luggage | Mobility aids and senior traveler assistance |
| Live inventory updates for travel agents | Charter flight service for large groups |
| Customized fare contracts for corporates | Dedicated account management for travel agencies |
Garuda Indonesia Headquarters Map
The headquarters is located in Tangerang. Use the interactive map below to navigate the Garuda Indonesia office.
If you are a passenger who is completely stuck due to the sudden flight cancellation, or a nig company or a travel agency that is looking for better B2B deals, visit the Garuda Indonesia head office. The airline representative here is trained to offer you the most flexible solution for your travel, ensuring hassle–free travel.
FAQs
The office is located at the Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia.
Yes, they assist with claims, compensation, and reimbursements for lost or damaged baggage. Upon arrival, you must report the baggage issue at the airport. If you have left the airport, visit the office within 24 hours of arrival.
Yes. As a business, you can visit the office during business hours. Alternatively, you can write to e-booking@garuda-indonesia.com for negotiated fares and dedicated support.

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