Garuda Indonesia Jakarta Office in Indonesia
Pajang, Tangerang City, Banten, Indonesia
Monday to Friday 9:00 am to 6:00 pm
62-21-2351 9999
https://www.garuda-indonesia.com/
Garuda Indonesia (GA) Office is located in Jakarta, Indonesia. The office serves as the primary point of contact where passengers can receive direct assistance from the airline’s staff. The office is located in the downtown area. It is ideal for in-person assistance if you need to book a flight, change your flight, add family members to your travel, or resolve any other travel-related issues.
Garuda Indonesia Jakarta Office Contact Details
Refer to the table below to access the airline’s contact information for its Jakarta office:
| Address | Pajang, Tangerang City, Banten, Indonesia |
| Phone Number | 62-21-2351 9999 |
| Email Address | customer@garuda-indonesia.com |
| Office Hours | Monday to Friday 9:00 am to 6:00 pm |
| Website | https://www.garuda-indonesia.com/ |
Jakarta Airport Details
Find out the Jakarta office details for Garuda Indonesia:
| Airport Name | Soekarno–Hatta International Airport |
| Airport Code | CGK |
| Address | Benda, Tangerang, Banten, Indonesia |
| Contact Number | 62215274111 |
Services Offered at the Garuda Indonesia Jakarta Office
The office offers a range of solutions to cater to the diverse needs of passengers. From booking a last-minute flight to assisting passengers with minor name corrections on their tickets, the office caters to both departing and arriving passengers.
Here’s an in-depth look at the services offered by this office:
| New reservations | Rebooking | Flight cancellation | Assistance with check-in |
| Seat selection | Business Class upgrade | Dedicated visa assistance | Garuda Indonesia Guest Inquiries |
| Extra legroom seating | Baggage Add–on | Special or Sports baggage handling | Services for seniors |
| Unaccompanied minor travel | Medical needs | Lost & found | Lounge access |
| Meet-and-greet | Valet services | Rebooking assistance due to Delays and weather disruptions | Group booking |
| Missing baggage | In-flight entertainment | Special meal request | Assistance during delayed flights |
| Pet travel assistance | Flight status update | Mobility support |
Garuda Indonesia Jakarta Office Map
You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.
Garuda Indonesia Headquarters
Below are the contact details for the Garuda Indonesia Headquarters:
| Address: | Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia |
| Contact Number: | +62-21-2351 9999 |
| Email: | customer@garuda-indonesia.com |
List of all Garuda Indonesia Offices.
If you are traveling to and from Jakarta and would like to take advantage of in-person assistance, our staff is trained to offer multilingual support, making your travel stress-free. Whether you are a local or international visitor, the office is always ready to help you fly stress-free with Garuda Indonesia.
FAQs
Garuda Indonesia is located at Pajang, Tangerang City, Banten, Indonesia.
Yes. Visitors at the office can access new flight bookings, adjust travel dates, request cancellation, and receive rebooking assistance due to flight delays.
Yes. The airline’s representatives at the Jakarta office assist with delayed baggage, damaged luggage, and compensation for lost baggage.
Yes. You can request services like wheelchairs, travel with mobility aid devices, travel arrangements for minors traveling alone, and priority boarding for elderly passengers.

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