Garuda Indonesia Palembang Office in Indonesia
Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia
Monday to Friday 9:00 am to 6:00 pm
62711385000
https://www.garuda-indonesia.com/
Garuda Indonesia (GA) Office is located in Palembang, Indonesia. The office serves as the primary point of contact where passengers can receive direct assistance from the airline’s staff. The office is located in the downtown area. It is ideal for in-person assistance if you need to book a flight, change your flight, add family members to your travel, or resolve any other travel-related issues.
Garuda Indonesia Palembang Office Contact Details
Refer to the table below to access the airline’s contact information for its Palembang office:
| Address | Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia |
| Phone Number | 62711385000 |
| Email Address | customer@garuda-indonesia.com |
| Office Hours | Monday to Friday 9:00 am to 6:00 pm |
| Website | https://www.garuda-indonesia.com/ |
Palembang Airport Details
Find out the Palembang office details for Garuda Indonesia:
| Airport Name | Sultan Mahmud Badaruddin II Airport |
| Airport Code | PLM |
| Address | Jalan Angkasa, Ilir Timur I, Kec. Ilir Tim. II, Kota Palembang, Sumatera Selatan 30137, Indonesia |
| Contact Number | 62711712345 |
Services Offered at the Garuda Indonesia Palembang Office
The office offers a range of solutions to cater to the diverse needs of passengers. From booking a last-minute flight to assisting passengers with minor name corrections on their tickets, the office caters to both departing and arriving passengers.
Here’s an in-depth look at the services offered by this office:
| New reservations | Rebooking | Flight cancellation | Assistance with check-in |
| Seat selection | Business Class upgrade | Dedicated visa assistance | Garuda Indonesia Guest Inquiries |
| Extra legroom seating | Baggage Add–on | Special or Sports baggage handling | Services for seniors |
| Unaccompanied minor travel | Medical needs | Lost & found | Lounge access |
| Meet-and-greet | Valet services | Rebooking assistance due to Delays and weather disruptions | Group booking |
| Missing baggage | In-flight entertainment | Special meal request | Assistance during delayed flights |
| Pet travel assistance | Flight status update | Mobility support |
Garuda Indonesia Palembang Office Map
You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.
Garuda Indonesia Headquarters
Below are the contact details for the Garuda Indonesia Headquarters:
| Address: | Soekarno–Hatta International Airport in Tangerang, Banten, Indonesia |
| Contact Number: | +62-21-2351 9999 |
| Email: | customer@garuda-indonesia.com |
List of all Garuda Indonesia Offices.
If you are traveling to and from Palembang and would like to take advantage of in-person assistance, our staff is trained to offer multilingual support, making your travel stress-free. Whether you are a local or international visitor, the office is always ready to help you fly stress-free with Garuda Indonesia.
FAQs
Garuda Indonesia is located at Jl. Bandara Sultan Mahmud Badaruddin II, Talang Betutu, Kec. Sukarami, Kota Palembang, Sumatera Selatan 30761, Indonesia.
Yes. Visitors at the office can access new flight bookings, adjust travel dates, request cancellation, and receive rebooking assistance due to flight delays.
Yes. The airline’s representatives at the Palembang office assist with delayed baggage, damaged luggage, and compensation for lost baggage.
Yes. You can request services like wheelchairs, travel with mobility aid devices, travel arrangements for minors traveling alone, and priority boarding for elderly passengers.

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