Lufthansa Headquarters

Cologne, Venloer Straße 151-153, Germany

customer.relations@lufthansa.com

Monday to Friday: 8.30 am to 05.30 pm

+49 69 697 6577 00

https://www.lufthansa.com/ 

Lufthansa’s headquarters is located in Cologne, Germany. These include assistance for ticket bookings, flight changes/cancellations, baggage queries, loyalty program details, and special service requests. The office also handles customer complaints and guides travel policies. With trained staff and dedicated departments, this hub ensures smooth communication between the air carrier’s staff and its travelers.

Lufthansa Head Office Contact Details 

The Lufthansa Head Office provides prompt support to its visitors. This assistance is regarding travel arrangements and inquiries. Hence, to access this assistance, below is a table having the necessary details, including the Lufthansa Head Office Address, contact number, etc.

AddressCologne, Venloer Straße 151-153, Germany
Contact Number+49 69 697 6577 00
Email Addresscustomer.relations@lufthansa.com
Working HoursMonday to Friday: 8.30 am to 05.30 pm
Official Websitehttps://www.lufthansa.com/ 
Online Check-inhttps://www.lufthansa.com/ge/en/online-check-in 
Flight Statushttps://www.lufthansa.com/us/en/timetable-and-flight-status 

Assistance Provided at Lufthansa Corporate Office

To deliver services and assistance to customers, the Lufthansa Corporate Office is equipped with a team of highly trained professionals. As the flag carrier of Germany, the main focus of the airline is on customer satisfaction. Hence, a wide range of assistance is availed to visitors to make their air travel positive.

Medical assistanceRebooking assistance (delays/weather disruptions)
Unaccompanied minorsAssistance for seniors
Special baggage handlingBusiness Class upgrades
Dedicated visa supportAdd-ons to baggage 
Check-in assistance Flight cancellation/modification
Extra legroom seatingGuest information
Valet serviceMeet-and-greet service
Lost-and-foundLounge access
Seat selectionNew or Rebooking

Lufthansa Headquarters Map

Find out the interactive map of the office. By using it, travelers can ensure they pick the fastest route as well as find the precise directions.

Lufthansa Executive Customer Service Contacts

NAMEPOSITIONCONTACT DETAILS
Detlef Kayser
(Primary Contact)
Airline Resources and Operation Standardsdetlef.kayser@dlh.de
Carsten SpohrChief Executive Officercarsten.spohr@dlh.de

Lufthansa Headquarters in Germany is the central hub of the airline’s operations, supporting millions of travelers and business clients globally. The office manages services ranging from flight bookings to corporate travel solutions, while maintaining Lufthansa’s focus on quality, efficiency, and flexibility. Whether for personal assistance, group travel needs, Lufthansa offers reliable support.

FAQs

What is the exact location of the Lufthansa Head Office?

The exact location of the head office is Cologne, Venloer Straße 151-153, Germany.

Does the Lufthansa Corporate Office help with flight bookings?

Indeed, fliers can get help as well as book, rebook, and modify their flights at the main office of Lufthansa.

Does Lufthansa’s head office provide baggage-related support?

Yes, the corporate office of Lufthansa assists with baggage queries, lost and found, and special baggage handling.

Can I get help with Lufthansa’s loyalty programs at its corporate office?

Yes, the staff at the corporate office of Lufthansa assists with Lufthansa’s loyalty programs, Miles & More details, and issues.