Lufthansa Headquarters
Cologne, Venloer Straße 151-153, Germany
customer.relations@lufthansa.com
Monday to Friday: 8.30 am to 05.30 pm
+49 69 697 6577 00
Lufthansa’s headquarters is located in Cologne, Germany. These include assistance for ticket bookings, flight changes/cancellations, baggage queries, loyalty program details, and special service requests. The office also handles customer complaints and guides travel policies. With trained staff and dedicated departments, this hub ensures smooth communication between the air carrier’s staff and its travelers.
Lufthansa Head Office Contact Details
The Lufthansa Head Office provides prompt support to its visitors. This assistance is regarding travel arrangements and inquiries. Hence, to access this assistance, below is a table having the necessary details, including the Lufthansa Head Office Address, contact number, etc.
Address | Cologne, Venloer Straße 151-153, Germany |
Contact Number | +49 69 697 6577 00 |
Email Address | customer.relations@lufthansa.com |
Working Hours | Monday to Friday: 8.30 am to 05.30 pm |
Official Website | https://www.lufthansa.com/ |
Online Check-in | https://www.lufthansa.com/ge/en/online-check-in |
Flight Status | https://www.lufthansa.com/us/en/timetable-and-flight-status |
Assistance Provided at Lufthansa Corporate Office
To deliver services and assistance to customers, the Lufthansa Corporate Office is equipped with a team of highly trained professionals. As the flag carrier of Germany, the main focus of the airline is on customer satisfaction. Hence, a wide range of assistance is availed to visitors to make their air travel positive.
Medical assistance | Rebooking assistance (delays/weather disruptions) |
Unaccompanied minors | Assistance for seniors |
Special baggage handling | Business Class upgrades |
Dedicated visa support | Add-ons to baggage |
Check-in assistance | Flight cancellation/modification |
Extra legroom seating | Guest information |
Valet service | Meet-and-greet service |
Lost-and-found | Lounge access |
Seat selection | New or Rebooking |
Lufthansa Headquarters Map
Find out the interactive map of the office. By using it, travelers can ensure they pick the fastest route as well as find the precise directions.
Lufthansa Executive Customer Service Contacts
NAME | POSITION | CONTACT DETAILS |
---|---|---|
Detlef Kayser (Primary Contact) | Airline Resources and Operation Standards | detlef.kayser@dlh.de |
Carsten Spohr | Chief Executive Officer | carsten.spohr@dlh.de |
Lufthansa Headquarters in Germany is the central hub of the airline’s operations, supporting millions of travelers and business clients globally. The office manages services ranging from flight bookings to corporate travel solutions, while maintaining Lufthansa’s focus on quality, efficiency, and flexibility. Whether for personal assistance, group travel needs, Lufthansa offers reliable support.
FAQs
The exact location of the head office is Cologne, Venloer Straße 151-153, Germany.
Indeed, fliers can get help as well as book, rebook, and modify their flights at the main office of Lufthansa.
Yes, the corporate office of Lufthansa assists with baggage queries, lost and found, and special baggage handling.
Yes, the staff at the corporate office of Lufthansa assists with Lufthansa’s loyalty programs, Miles & More details, and issues.