Virgin Australia Headquarters
275 Grey Street, South Brisbane, QLD 4101, Australia
reservations@virginaustralia.com
Monday to Sunday: 5:00 am – 11:00 pm
+61 7 3295 3000
Virgin Australia’s headquarters is based in Brisbane, Queensland, which handles the airline’s operations to the Asia-Pacific and other key international destinations. The airline’s head office serves as a central hub for operations, customer relations, and corporate partnerships. This detailed guide offers essential information on Virgin Australia headquarters location, services offered, and key contact details for passengers, business partners, and travel agencies.
Virgin Australia Head Office Contact Information
Below is a detailed overview of the Virgin Australia head office contact details:
| Address | 275 Grey Street, South Brisbane, QLD 4101, Australia |
| Phone Number | +61 7 3295 3000 |
| Working Hours | Monday to Sunday: 5:00 am – 11:00 pm |
| Email Address | reservations@virginaustralia.com |
| Official Website | https://www.virginaustralia.com/ |
Services Offered by the Virgin Australia Corporate Office
The Virgin Australia corporate office in Brisbane plays an important role in assisting passengers and business partners. As the essential operational hub, it offers a wide range of travel services catering to passengers, travel agencies, and corporate partners.
Below is a table outlining the major service and support functions offered at the Virgin Australia corporate office:
| Assistance with last-minute reservations | Help passengers with flight changes and cancellations |
| Last-minute upgrade to Business/First class | Pet travel assistance |
| Dedicated support to unaccompanied minors | Tailored travel packages and negotiated fares for corporates |
| Dedicated booking support for business travelers | Charter flight service for corporations and business delegations |
| Support for passengers with disabilities and those with medical needs | Help with Velocity Frequent Flyer membership issues |
| Assist commercial partners with cargo services | Manage commissions and promotional campaigns for travel agencies and tour operators |
| Assist with anime correction and legal name change on the flight ticket | Resolve disputes related to cancellation and refunds for delayed or cancelled flights |
| Offer compensation and reimbursements for delayed or damaged baggage | Resolve fraud transactions, chargeback disputes, and duplicate reservations |
Virgin Australia Headquarters Map
The headquarters is located in Brisbane. Use the interactive map below to navigate the Virgin Australia office.
Virgin Australia Executive Customer Service Contacts
| NAME | POSITION | CONTACT DETAILS |
|---|---|---|
| Paul Scurrah | (Chief Executive) | paul.scurrah@virginaustralia.com |
| Rob Sharp | (Group Executive) Virgin Australia Airlines | rob.sharp@virginaustralia.com |
| Stuart Aggs | (Chief Operations Officer) | stuart.aggs@virginaustralia.com |
| Danielle Keighery | (Chief Experience Officer) | danielle.keighery@virginaustralia.com |
The Virgin Australia headquarters in Brisbane serves as an important center for the airline’s operations, customer support, and business relations. Whether you’re a passenger who wants to claim a refund for the cancelled flight, or a corporate client who wants to secure the best deal for charter service, the Brisbane head office ensures professional support at every step of your travel.
FAQs
Virgin Australia’s headquarters is located at 275 Grey Street, South Brisbane, QLD 4101, Australia.
You can contact the head office by phone at +61 7 3295 3000.
Yes. Passengers can contact the headquarters for assistance with lost or damaged baggage as well as for reimbursement and compensation claims.
Yes. Virgin Australia offers personal travel solutions, including group booking deals, discounted and negotiated fares exclusively reserved for corporate live-inventory access for travel agencies, and other dedicated support to the business partners.


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