Lion Air Headquarters
Lion Air Tower, Jl. Gajah Mada No. 7, Jakarta Pusat, 10130, Indonesia
Mon–Fri: 08:00 AM–05:00 PM
+62 21 6379 8000
Lion Air’s headquarters is located in the capital of Jakarta and serves as a nerve centre for managing a vast network of over 36 domestic and international destinations. The headquarters oversees the core functions of the airline’s operation, customer support, and business tie-ups for corporates and travel agencies.
The airline is a subsidiary of Wings Air and Batik Air and offers exceptional support to its business and leisure travelers. This article offers a detailed exploration of Lion Ai’s corporate office, including its contact information and an in-depth overview of the services offered at the airline’s office.
Whether you’re a passenger who is seeking claims for the flight delay or or corporate client seeking a customized travel solution, this guide is designed for you to get all the essential information and contact details you want.
Lion Air Headquarters Contact Information
Located in Central Jakarta, the Lion Air headquarters is a central hub for the airline’s operations, customer support desk, and business collaborations.
The office oversees everything from booking or changing the flight reservation to corporate travel arrangements and collaboration opportunities for travel agencies.
With a focus on accessibility, the airline offers multiple communication channels to ensure seamless connectivity for its diverse audience.
Below is a table outlining the important contact information that will help passengers, businesses, and travel agencies connect to the Lion Air smoothly:
| Address: | Lion Air Tower, Jl. Gajah Mada No. 7, Jakarta Pusat, 10130, Indonesia |
| Main Contact Email: | customercare@lionairgroup.com (for passenger and general inquiries) |
| Customer Service Phone: | (+62) 811-193-80888 (WhatsApp, chat only) +62 21 6379 8000 (Indonesia) |
| Corporate Inquiries: | corporate@lionairgroup.com (for business partnerships and group bookings) |
| Chat Support: | Available 24/7 via WhatsApp at (+62) 811-193-80888 (chat only) |
| Working Hours: | Mon–Fri: 08:00 AM–05:00 PM (GMT+7); limited weekend support via phone/online |
| Website: | https://www.lionair.co.id/ |
| Twitter: | https://twitter.com/lionairgroup |
| Facebook: | https://www.facebook.com/LionAirGroup/ |
Services Offered at Lion Air Corporate Office
The Lion Air headquarters in Jakarta serves as a central hub for managing passenger service, corporate travel solutions, and agency partnerships.
For individual passengers, the office offers end-to-end travel support, including flight booking, name corrections, refunds, and cancellations. The airline also helps passengers with duplicate bookings as well as unauthorized charges.
Below is a table outlining all the essential services offered at the Lion Air head office:
| New reservations for domestic and international flights | Ticket cancellations, rescheduling, and refunds |
| Name corrections | Resolution of duplicate bookings or unauthorized charges |
| Handling lost, delayed, or damaged baggage issues | Compensation for baggage issues |
| Guidance for oversized, restricted, or special baggage | Advance seat selection |
| Meal preference requests | Purchase of additional baggage allowance |
| Priority boarding | Wheelchair support for passengers with reduced mobility |
| Escort services for elderly travelers | Support for unaccompanied minors |
| Guidance on earning and redeeming reward points under the Lion Air Membership program | Priority check-in and boarding privileges for frequent flyers |
| Handling disputes related to flight delays, cancellations, or schedule changes | Customized travel packages for business delegations |
| Discounted fares for group bookings | Private charter arrangements for executives, sports teams, or special events |
| Assigned account managers for corporate clients | Specially negotiated fares for agency clients |
The headquarters also oversees fleet management, safety compliance, and crew training, ensuring Lion Air meets international standards.
Map of Lion Air Head Office
Lion Air’s head office location is surrounded by many iconic landmarks and is 20 20-minute drive from Soekarno-Hatta International Airport. This strategic location makes it convenient for passengers and businesses for seamless coordination.
You can reach the office by car or ride-hailing services like Grab or Gojek. Taxis are available from the airport as well as the city centre.
If you are taking public transportation, the nearest train station is Jakarta Kota, which is 2 km away from the Lion Air head office.
For precise directions, use the interactive Lion Air head office map given below, which offers you real-time updates on traffic.
Lion Air’s headquarters, located at Lion Air Tower in Jakarta, is the backbone of the airline’s operations, delivering exceptional services to individual passengers, corporate clients, and travel agencies. From resolving complex travel issues to offering customized travel solutions, the headquarters reflects the airline’s commitment to affordability, reliability, and customer satisfaction.
Whether you’re passengers who want to add another passenger to the same reservation, want to request seats for your family traveling together, or are seeking business tie-ups, the airline’s headquarters is equipped to offer tailored and trustworthy solutions.
Frequently Asked Questions (FAQs)
The Lion Air head office is located in Lion Air Tower, Jl. Gajah Mada No. 7, Jakarta Pusat, 10130, Indonesia.
Email customercare@lionairgroup.com for passenger inquiries, corporate@lionairgroup.com for business needs, or agency@lionairgroup.com for travel agencies. Use WhatsApp at (+62) 811-193-80888 (chat only) or call +62 21 6379 8000 (08:00 AM–08:00 PM GMT+7).
You can contact the Lion Air corporate office Monday–Friday, 08:00 AM–05:00 PM GMT+7.
The airline offers essential travel services such as correcting the name on the ticket, booking a last-minute flight, cancelling a single passenger from the multi-passenger itinerary, helping special-abled passengers with free seat selection, priority boarding, and escort travel service.

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