Sriwijaya Air Balikpapan Office in Indonesia
Jl. Marsma R. Iswahyudi No.121C, Sepinggan, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76115, Indonesia
customercare@sriwijayaair.co.id
Monday - Sunday: 24 hours
62 542 749777
https://www.sriwijayaair.co.id/
Sriwijaya Air (SJ) has an office located in Balikpapan, Indonesia. The office serves as a vital point of contact for domestic and international travelers seeking assistance with flight bookings, changes, cancellations, and other travel-related services. The office offers comprehensive travel services and ensures a smooth process at every step.
Sriwijaya Air Balikpapan Office Contact Details
The office provides in-person assistance to passengers who require prompt solutions to their travel-related concerns. From managing last-minute travel bookings to offering rebooking support during flight delays and cancellations, the Balikpapan team ensures friendly customer service.
| Address | Jl. Marsma R. Iswahyudi No.121C, Sepinggan, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76115, Indonesia |
| Phone Number | 62 542 749777 |
| Email Address | customercare@sriwijayaair.co.id |
| Working Hours | Monday – Sunday: 24 hours |
| Official Website | https://www.sriwijayaair.co.id/ |
Balikpapan Airport Office Details
Find out the Balikpapan Airport office details for Sriwijaya Air:
| Airport Name | Sultan Aji Muhammad Sulaiman Sepinggan Airport |
| Airport Code | BPN |
| Contact Number | 62541211111 |
| Address | Balikpapan, East Kalimantan, Indonesia |
Services Offered at the Sriwijaya Air Balikpapan Office
The office oversees a wide range of travel service that enhances flexibility and comfort for passengers. Whether you’re planning a holiday trip, a business visit, or a family vacation, The office will help you make stress-free travel arrangements.
Below is a comprehensive overview of the services you can access at the Sriwijaya Air Balikpapan Office:
| New reservations | Rebooking | Flight cancellation | Assistance with check-in |
| Seat selection | Business Class upgrade | Dedicated visa assistance | Sriwijaya Air Guest Inquiries |
| Extra legroom seating | Baggage Add–on | Special or Sports baggage handling | Services for seniors |
| Unaccompanied minor travel | Medical needs | Lost & found | Lounge access |
| Meet-and-greet | Valet services | Rebooking assistance due to Delays and weather disruptions | Group booking |
| Missing baggage | In-flight entertainment | Special meal request | Assistance during delayed flights |
| Pet travel assistance | Flight status update | Mobility support |
Sriwijaya Air Balikpapan Office Map
You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.
Sriwijaya Air Head Office
Below are the contact details for Sriwijaya Air Head Office:
| Address | Sriwijaya Air Tower, Jalan Gunung Sahari Raya No. 1, Central Jakarta, Indonesia |
| Contact Number | +62 21 29279777 |
| customercare@sriwijayaair.co.id |
List of all Sriwijaya Air Offices.
The office plays a crucial role in providing accessible, efficient, and passenger-focused support for departing and arriving passengers. Whether you ned helo with booking flights, baggage service, special travel requests, or group travel, the Balikpapan office ensures a smooth and stress-free travel experience.
FAQs
The Sriwijaya Air Balikpapan Office is located in Jl. Marsma R. Iswahyudi No.121C, Sepinggan, Kecamatan Balikpapan Selatan, Kota Balikpapan, Kalimantan Timur 76115, Indonesia.
Yes. The Balikpapan office assists with new ticket bookings, rebooking requests, date changes, and flight upgrades based on the fare rules of your flight ticket.
Yes. The office helps with lost, delayed, or damaged baggage, special baggage requests, and the purchase of extra baggage allowance.
Yes. Passengers can request wheelchair support, senior travel assistance, medical aid, infant-related services, and arrangements for unaccompanied minors.

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