Sriwijaya Air Palembang Office in Indonesia

Jl. Jend. Sudirman No.18A-B, Pahlawan, Kec. Ilir Tim. I, Kota Palembang, Sumatera Selatan 30162, Indonesia

Monday - Sunday: 24 hours

62 711 388888

Sriwijaya Air (SJ) has an office located in Palembang, Indonesia. The office serves as a vital point of contact for domestic and international travelers seeking assistance with flight bookings, changes, cancellations, and other travel-related services. The office offers comprehensive travel services and ensures a smooth process at every step.

Sriwijaya Air Palembang Office Contact Details

The office provides in-person assistance to passengers who require prompt solutions to their travel-related concerns. From managing last-minute travel bookings to offering rebooking support during flight delays and cancellations, the Palembang team ensures friendly customer service.

Address	Jl. Jend. Sudirman No.18A-B, Pahlawan, Kec. Ilir Tim. I, Kota Palembang, Sumatera Selatan 30162, Indonesia
Phone Number	62 711 388888
Email Address	customercare@sriwijayaair.co.id
Working Hours	Monday – Sunday: 24 hours
Official Website	https://www.sriwijayaair.co.id/

Palembang Airport Office Details

Find out the Palembang Airport office details for Sriwijaya Air:

Airport Name	Sultan Mahmud Badaruddin II Airport
Airport Code	PLM
Contact Number	62711342400
Address	Palembang, South Sumatra, Indonesia

Services Offered at the Sriwijaya Air Palembang Office

The office oversees a wide range of travel service that enhances flexibility and comfort for passengers. Whether you’re planning a holiday trip, a business visit, or a family vacation, The office will help you make stress-free travel arrangements.

Below is a comprehensive overview of the services you can access at the Sriwijaya Air Palembang Office:

New reservations	Rebooking	Flight cancellation	Assistance with check-in
Seat selection	Business Class upgrade	Dedicated visa assistance	Sriwijaya Air Guest Inquiries
Extra legroom seating	Baggage Add–on	Special or Sports baggage handling	Services for seniors
Unaccompanied minor travel	Medical needs	Lost & found	Lounge access
Meet-and-greet	Valet services	Rebooking assistance due to Delays and weather disruptions	Group booking
Missing baggage	In-flight entertainment	Special meal request	Assistance during delayed flights
Pet travel assistance	Flight status update	Mobility support

Sriwijaya Air Palembang Office Map

You can use the interactive map below to navigate to the office and ensure a smooth visit to the travel service.

Sriwijaya Air Head Office

Below are the contact details for Sriwijaya Air Head Office:

Address	Sriwijaya Air Tower, Jalan Gunung Sahari Raya No. 1, Central Jakarta, Indonesia
Contact Number	+62 21 29279777
Email	customercare@sriwijayaair.co.id

List of all Sriwijaya Air Offices.

The office plays a crucial role in providing accessible, efficient, and passenger-focused support for departing and arriving passengers. Whether you ned helo with booking flights, baggage service, special travel requests, or group travel, the Palembang office ensures a smooth and stress-free travel experience.

FAQs

Where is the Palembang Office located?

The Sriwijaya Air Palembang Office is located in Jl. Jend. Sudirman No.18A-B, Pahlawan, Kec. Ilir Tim. I, Kota Palembang, Sumatera Selatan 30162, Indonesia.

Can I book or rebook Sriwijaya Air flights at the Palembang office?

Yes. The Palembang office assists with new ticket bookings, rebooking requests, date changes, and flight upgrades based on the fare rules of your flight ticket.

Does the Palembang office handle baggage issues?

Yes. The office helps with lost, delayed, or damaged baggage, special baggage requests, and the purchase of extra baggage allowance.

Can I request special assistance at the Sriwijaya Air office in Palembang?

Yes. Passengers can request wheelchair support, senior travel assistance, medical aid, infant-related services, and arrangements for unaccompanied minors.